Internet Fails

[-=Toy=-=Québec=-FR]

... I have a problem with my internet connection .... I can not find how to set, I called my internet provider to see if the servers came from nothing ... etc. .. . I did some testing ... and all I have a high latency and high ping

Someone might be giving me an idea what to do = /

I have an internet connection ADSL 5Mbps

It's a hell of playing right now ...:banghead::headache:

EDIT: As I have Kaspersky anti-virus ...