Virus help

[DJ_MikeyRevile]

so my roomate was retarted.. dled some naughty stuff

he aquried 12 system viruses 10 of which i got rid of but there are two more that i either do not recognize or have a clue on how to get rid of.

its a Trojan Horse Agent_r.XJ on his svchost.exe and on his explorer.exe

any ideas?

[StarsMine]

nasty,
shouldnt your anti-virus have some info on it?

[DJ_MikeyRevile]

nasty,
shouldnt your anti-virus have some info on it?

im trying to search for it but i cant find anything.

[acolyte_to_jippity]

so my roomate was retarted.. dled some naughty stuff

he aquried 12 system viruses 10 of which i got rid of but there are two more that i either do not recognize or have a clue on how to get rid of.

its a Trojan Horse Agent_r.XJ on his svchost.exe and on his explorer.exe

any ideas?

is it popping up from his AV software, or something like Vista Defender?

cause alot of times rogue AV programs will flag tons of stuff on your comp, all of it perfectly fine, and also prevent you from using your own antivirus stuff.

[DeadEyeDeNNi$]

Try running the box as Admistrator, do a restore from safe mode then do a AV chk with a good AV prog (Avast, etc) DL from a different box and burnt to a disc/stick so not to infect anything else.

KEEP the box off the net while doing the above.

[DJ_MikeyRevile]

The SV is fine i keep all importent installers on my computer for things like this.

i put them on my phone and installed all this on his computer awhile back.

here is a log from his computer after using a programm called Hijackthis.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:46:20 PM, on 12/1/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\PROGRA~1\AVG\AVG10\avgchsvx.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Linksys\Linksys Updater\bin\LinksysUpdater.exe
C:\Program Files\Norton Security Suite\Engine\4.3.0.5\ccSvcHst.exe
C:\WINDOWS\system32\java.exe
C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\WINDOWS\System32\snmp.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
C:\Program Files\IDT\IntelXPV_v50\WDM\STacSV.exe
C:\Program Files\AVG\AVG10\avgnsx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
C:\Program Files\AVG\AVG10\avgemcx.exe
C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\AVG\AVG10\avgrsx.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\Program Files\Norton Security Suite\Engine\4.3.0.5\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\CyberLink\PowerDVD8\PDVD8Serv.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Cyberlink\Shared Files\brs.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\DNA\btdna.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Documents and Settings\Jeremiah\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = :0
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Security Suite\Engine\4.3.0.5\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Security Suite\Engine\4.3.0.5\IPSBHO.DLL
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\s wg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Security Suite\Engine\4.3.0.5\coIEPlg.dll
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [OneCareUI] "C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe"
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [RemoteControl8] "C:\Program Files\CyberLink\PowerDVD8\PDVD8Serv.exe"
O4 - HKLM\..\Run: [PDVD8LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD8\Language\Language.exe"
O4 - HKLM\..\Run: [BDRegion] C:\Program Files\Cyberlink\Shared Files\brs.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [nmctxth] "C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe"
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\gnotify.exe
O4 - HKLM\..\Run: [ddoctorv2] "C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe" /P ddoctorv2
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Program Files\DNA\btdna.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Jeremiah\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKUS\S-1-5-19\..\Run: [ragugutenu] Rundll32.exe "C:\WINDOWS\system32\zijojere.dll",s (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [ragugutenu] Rundll32.exe "C:\WINDOWS\system32\zijojere.dll",s (User 'NETWORK SERVICE')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dll
O20 - AppInit_DLLs: c:\windows\system32\bujasojo.dll,C:\WINDOWS\system 32\muhofola.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Update Service (gupdate1c98413d9e7ffb8) (gupdate1c98413d9e7ffb8) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Linksys Updater (LinksysUpdater) - Unknown owner - C:\Program Files\Linksys\Linksys Updater\bin\LinksysUpdater.exe
O23 - Service: Norton Security Suite (N360) - Symantec Corporation - C:\Program Files\Norton Security Suite\Engine\4.3.0.5\ccSvcHst.exe
O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe
O23 - Service: Pure Networks Platform Service (nmservice) - Pure Networks, Inc. - C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
O23 - Service: Windows Live OneCare Health Monitor (OcHealthMon) - Unknown owner - C:\Program Files\Microsoft Windows OneCare Live\OcHealthMon.exe (file missing)
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: SupportSoft Sprocket Service (ddoctorv2) (sprtsvc_ddoctorv2) - SupportSoft, Inc. - C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Program Files\IDT\IntelXPV_v50\WDM\STacSV.exe

--
End of file - 11152 bytes

[acolyte_to_jippity]

hmmmm, his AV software works? but it won't get rid of those two infections?

or did some other software pop up alerting you to these things?

[DJ_MikeyRevile]

hmmmm, his AV software works? but it won't get rid of those two infections?

or did some other software pop up alerting you to these things?

AVG alerted me of these last two problems

[Superman]

Chances are it isn't a virus. Chances are its a malware. You should download malwarebytes from malwarebytes.org and run that. If that still doesn't get rid of it, then you need to located the source file that is being ran during your start up and re-name it. Then restart your computer and delete it, then run your msconfig and uncheck your newly aquired start up programs, run your antivirus again and delete the files.

[DeadEyeDeNNi$]

AVG alerted me of these last two problems

Right there is an issue that you need to resolve and your AV prog probably isn't functioning properly anyway.

You have AVG but you also have Norton and if there are any traces of a previous AV program then they conflict.

Before you say "I uninstalled it from control panel", all AV programs leave traces of there product left behind and the only way to get rid of them is to use that AV specific uninstaller.(you have to DL it, just google the query)
He may have some bots in his system but he also said specifically that he had a Trojan so that''s why I suggested what I did. One step at a time.
Run an antispyware prog after you try my suggestion as normal maintenance.
Spybot + Superantispyware work good, one or the other.