ZERO
08-06-2011, 10:35 PM
Below is scheduled dates and info for work being done on the servers that may effect ping times and or connections:
11:59 PM CDT Thursday August 11th and 01:59 AM CDT Friday August 12th, 2011
Performing maintenance and upgrades to the edge switch connecting the web server. This time was chosen in order to minimize impact to the majority of customers. This maintenance will require the switch to reset, which will briefly interrupt connectivity. The expected downtime due to this should be less than five minutes. After this maintenance is performed we expect improved reliability for the network connection of all servers on this switch.
Wednesday, August 17, 2011 12:00 AM CDT to 08:00 AM CDT
As part of our ongoing work to improve overall customer experience and reliability, SoftLayer network engineers will be performing maintenance in the Dallas (DAL01) facility the morning of August 17, 2011. During the maintenance we will be replacing the existing DAR routers (Cisco 6500 platform) with new routers (Juniper MX platform) that will greatly enhance our capacity and reliability in that market. The details of the work are as follows:
SoftLayer engineers will replace the DAR01/02 distribution routers. In order to do this change with minimal impact to our customers we will be replacing the routers one at a time. This will allow us to take down one of the redundant routers and unrack it, rack the new router and configure it, and insert it inline. Once we've completed insertion of the new router we will then repeat the process for the second router. Because these routers are deployed as a redundant pair we don't anticipate any measurable downtime. This work will likely result in some sub-optimal routing, connections will be disconnected as the routers are removed from service, and customers may experience higher than normal latency. There is also the potential for some connectivity issues during the work. We will have engineers working on site to replace the equipment as well as engineers working remotely to mitigate any potential issues that arise as quickly as possible. It is anticipated that this work will consume all 8 hours of the scheduled window.
11:59 PM CDT Thursday August 11th and 01:59 AM CDT Friday August 12th, 2011
Performing maintenance and upgrades to the edge switch connecting the web server. This time was chosen in order to minimize impact to the majority of customers. This maintenance will require the switch to reset, which will briefly interrupt connectivity. The expected downtime due to this should be less than five minutes. After this maintenance is performed we expect improved reliability for the network connection of all servers on this switch.
Wednesday, August 17, 2011 12:00 AM CDT to 08:00 AM CDT
As part of our ongoing work to improve overall customer experience and reliability, SoftLayer network engineers will be performing maintenance in the Dallas (DAL01) facility the morning of August 17, 2011. During the maintenance we will be replacing the existing DAR routers (Cisco 6500 platform) with new routers (Juniper MX platform) that will greatly enhance our capacity and reliability in that market. The details of the work are as follows:
SoftLayer engineers will replace the DAR01/02 distribution routers. In order to do this change with minimal impact to our customers we will be replacing the routers one at a time. This will allow us to take down one of the redundant routers and unrack it, rack the new router and configure it, and insert it inline. Once we've completed insertion of the new router we will then repeat the process for the second router. Because these routers are deployed as a redundant pair we don't anticipate any measurable downtime. This work will likely result in some sub-optimal routing, connections will be disconnected as the routers are removed from service, and customers may experience higher than normal latency. There is also the potential for some connectivity issues during the work. We will have engineers working on site to replace the equipment as well as engineers working remotely to mitigate any potential issues that arise as quickly as possible. It is anticipated that this work will consume all 8 hours of the scheduled window.