Anyone good with computers?

[phil.™]

So I just got a virus on my computer (no I did not download porn and got the virus) it's my work computer. There was an email sent to my corporate email address from like [email protected], I assumed it was a legit BBB credit thing or a complaint that came through. So I opened it, and what do you know, it's a fucking virus that won't let me open any programs.

So I tried to factory restore it, so it's pretty much new.. I did the restore, restore went smoothly, updating system went smoothly, but when it came to actually starting up and the computer updates (common updates), it shuts down at like 48%, and the computer shuts off. When I turn on the computer, this message pops up "The computer restarted unexpectedly or encountered an unexpected error. windows installation cannot proceed." Now I can't even get passed this stage. Only stage I can get to is back to the recovery management, by pressing ALT + F10.

Few information about the computer:
it's a eMachines - don't tell me "yeah that's where you fucked up".
i believe it has a SD card in there, extra graphics card. - could any of these offset the restart process?

Help would be greatly appreciated, and asap! Because my business re-opens in about 12 hours, and I have 10 hours to get it fixed.

Graci,

[thecat]

You should have started your computer on safe mode to stop the virus from getting in to the registry.
The only solution I know of is to get a new computer.
There might be another way but you will still lose all of your files and everything else.
So give your computer some laxatives and wipe everything off because it is too late to salvage your files.

[phil.™]

I already got all the information i needed from the computer, then did the hard factory restore. Now I can't even get passed it now.

[thecat]

Sorry but there is nothing that you can do NOTHING at all or your computer glitched and the operating system just wont install but that is NOT VERY LIKELY.
Or you did not use the operating system install disk correctly.
Any way good luck and you might want to call tech support not ask people on a forum.
But don't expect to ever get your files back.
But you could get your computer back before the deadline.
GOOD LUCK

[Chikun]

Does "factory restore" mean you reformatted the hard drive?

[phil.™]

yes, i did try reformatting it as well. still a no go.