Crystal.Originally Posted by jwtemp
Do not stress trying to explain it to them. For some reason or another, assassin seems to be taking this personally as opposed to something that could easily be discussed without insults or personal attacks. Customers who break contract or ask for these discounts are part of the business and if you are getting negative marks against your employee record because you can not retain clientele then it is up to you to learn how to better succeed within your field or change jobs. Neither are easy, but those are a few of the choices you have. Another choice you have is to get aggravated and angry with the customer base who are keeping your company alive when they are being charged out the asshole for sub par products/services. For some customers, the continued discount past promotional periods make the difference between affording the service at all and not having service. Which would make more sense for the telecom provider, to lose 30% of a customer's subscription or 100%?
Aco, if "accept it or go fuck yourself" is your reasoning, then I have a brand new car at sticker price to sell you.
Intelligent consumerism involves getting the best product at the best price and jwtemp is only throwing out some decent advice in that regard. If the telecom company has a system in place to provide customers with discounts past the promotional periods then it is to satisfy and keep clientele that ask for the discounts.
edit: I do understand that irrational shit heads call and give customer service reps a hard time for no reason. Clearly, these are not the customers being discussed.
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