I find their CS better than Verizon and AT&T. Deals as well. I'm always in a promotion of sorts. Every 6months you are eligible. I'm on 105 tier for 50$ for 12 months. After that it will drop to 20 tier for another 12 months for 30$, or whatever promotion I pick that is available after. No contract bs. Could things be better and cheaper? Yes. Are other ISPs better? Yes. There is no real competition in MD or the US though.