Autumn,
Did you notice that after you banned them that they rejoined almost immediately?
The admin menu will ban but does not make it a enforced ban maybe because it needs to be fixed or reprogramed.
If you want to ban someone and make it stick the format in console is:
ma_banip <enter minutes> <enter STEAM ID> enter/submit
1 day = 1440 min
2 days = 2880 mins
4 days = 5760 mins
7 days = 10080 mins
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