Quote Originally Posted by DJ_MikeyRevile View Post
AVG alerted me of these last two problems
Right there is an issue that you need to resolve and your AV prog probably isn't functioning properly anyway.

You have AVG but you also have Norton and if there are any traces of a previous AV program then they conflict.

Before you say "I uninstalled it from control panel", all AV programs leave traces of there product left behind and the only way to get rid of them is to use that AV specific uninstaller.(you have to DL it, just google the query)
He may have some bots in his system but he also said specifically that he had a Trojan so that''s why I suggested what I did. One step at a time.
Run an antispyware prog after you try my suggestion as normal maintenance.
Spybot + Superantispyware work good, one or the other.