SoftLayer Emergency Maintenance - GLOBAL [12/30/2010]
Date: Thursday, December 30, 2010 (12/30/2010)
Start Time: 05:00 PM CST
End Time: 07:00 PM CST
Services affected: Public / Private Network
Location: Global
Duration: 2 hours
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SoftLayer Engineers will be performing emergency maintenance on BBR01.EQ01.WDC02, BBR02.EQ01.WDC02, and BBR01.WB01.SEA01 in an effort to correct routing issues customers are currently experiencing to various destinations including AT&T residential services. In conjunction with Cisco, Engineers have identified a bug that has resulted in the router entering a degraded performance state. To correct this degraded state, the router must be reloaded.
Customers can expect to see latency / packetloss as routes reconverge across redundant routers on both the public and private networks. While the maintenance window is set for 2 hours, we expect the maintenance to take no longer than 20 minutes during each router reload.
Customers in the Seattle datacenter will lose backend connectivity to all other datacenters (local Seattle private network traffic will not be impacted).
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If you have any problems after this time frame with regard to connectivity, or if you have any questions regarding the maintenance at any point, please open a ticket in the customer portal or contact our support via phone.
We appreciate your patience during this work and welcome any feedback.
Thank you,
Network Engineering