SoftLayer Engineers are actively working on mitigating the issues customers are experiencing on FCR01.WDC01. At this time, the Denial of Service attack targeting customers behind FCR01.WDC01 has been mitigated; however, due to the high packet count along with the number of interfaces that reset during the event, the router is now displaying signs of instability resulting in further intermittent packetloss for certain customers behind FCR01.WDC01.
More information will be relayed to customers as it is obtained.
We do apologize for the issues and are actively working on a resolution for this event.