Computer issues

**What** · 09-24-2012 12:16 AM

Originally Posted by ::Paper::

if its not your proxy and you can ping stuff your screwed reinstall everything

Yeah that was kind of the diagnosis i got from the it guys, just annoying as hell, and any thoughts on 64 bit vs 32 bit windows?

**ZERO** · 09-24-2012 12:40 AM

You want 64 bit but hold on here.

If you are able to get ping responses then your dns should be working.

What occurs when you try to view a website by ip directly?

---------- Post added at 01:24 AM ---------- Previous post was at 01:21 AM ----------

Try this: http://support.microsoft.com/kb/923737

Also what av ect do you have? A corrupt firewall or av suite can cause this problem and is most often the cause.

---------- Post added at 01:28 AM ---------- Previous post was at 01:24 AM ----------

MUT could be messed up so check your size: http://www.dslreports.com/faq/695

---------- Post added at 01:40 AM ---------- Previous post was at 01:28 AM ----------

Also to verify more data lets try to access a website via command prompt directly first enable telnet by:
Control Panel\All Control Panel Items\Programs and Features
Then turn windows features on or off and then click the telnet client so it is enabled (why ms disabled it after vista is to waste our time)

Then do the following in command prompt: telnet ibisgaming.com 80
Next enter: GET /
(DO NOT WORRY IF YOU CAN NOT SEE THE LETTERS WHEN YOU ENTER GET / JUST DO IT AND PRESS ENTER)

The output should look like this:

Code:

<html>
<head><title>400 Bad Request</title></head>
<body bgcolor="white">
<center><h1>400 Bad Request</h1></center>
<hr><center>cloudflare-nginx</center>
</body>
</html>


Connection to host lost.

If it does not please post what you get.

**What** · 09-24-2012 01:33 AM

I did the i explorer reset a couple times, no change, have not tried to connect via ip.

I have AVG, i had norton (came with the pc) but have since unistalled it, or at least most of it.

When i type the command you gave, first it said could not connect on port 80, so i left that off, then it stated could not open connection to host.

When i typed get / it told me that this was no recognized as a command.

Also, when i first noticed the issue,i reverted from the updated, and i explorer wored fine, but the stupid thing re-updated itself when it was in sleep mode over night and the option to undo the update was no longer available.

Originally Posted by ZERO

---------- Post added at 01:40 AM ---------- Previous post was at 01:28 AM ----------

Also to verify more data lets try to access a website via command prompt directly first enable telnet by:
Control Panel\All Control Panel Items\Programs and Features
Then turn windows features on or off and then click the telnet client so it is enabled (why ms disabled it after vista is to waste our time)

Then do the following in command prompt: telnet ibisgaming.com 80
Next enter: GET /
(DO NOT WORRY IF YOU CAN NOT SEE THE LETTERS WHEN YOU ENTER GET / JUST DO IT AND PRESS ENTER)

If it does not please post what you get.

**ZERO** · 09-24-2012 01:53 AM

Great we have identified the issue. Port 80 is being blocked likely by a firewall. This issue is known to be caused by default installs of norton that become corrupted. You will likely want to try to run this to see if it fixes it: https://www-secure.symantec.com/nort...us&pvid=f-home

If not try to disable all security programs and see if that works. If it does then reenable them one at a time to identify which one is blocking port 80.

Also fyi, http connections are done via port 80 and your inability to establish connections on that port clearly identifies your problem. All your other services work b/c they do not require the use of port 80.

**What** · 09-24-2012 02:14 AM

Originally Posted by ZERO

Great we have identified the issue. Port 80 is being blocked likely by a firewall. This issue is known to be caused by default installs of norton that become corrupted. You will likely want to try to run this to see if it fixes it: https://www-secure.symantec.com/nort...us&pvid=f-home

If not try to disable all security programs and see if that works. If it does then reenable them one at a time to identify which one is blocking port 80.

Also fyi, http connections are done via port 80 and your inability to establish connections on that port clearly identifies your problem. All your other services work b/c they do not require the use of port 80.

Well that sounds great that it can hopefully be fixed with something other than a complete redo of windows. I thought i had uninstalled norton but there may be something lurking around still, but how can i download the removal tool when i cant get to the webpage? I'm assuming i can save to a usb drive or something,but not quite sure how to do that.

---------- Post added at 03:12 AM ---------- Previous post was at 02:59 AM ----------

I disabled my firewalls, and disabled all add ons and such for i explorer, no change in behavior.

---------- Post added at 03:14 AM ---------- Previous post was at 03:12 AM ----------

Also, im not great with this kind of stuff, i can't find anything with avg that acts as a firewall and while i am unable to delete some of the norton folders, there are nothing in them since i deleted the software, and that was weeks ago this problem didn't occur until last night due to the windows update.

**ZERO** · 09-24-2012 02:20 AM

I do know as a fact that someone with the same problem resolved it by running that removal program. You need to move it over to your other system via a shared network folder or a usb stick or something.

Now I sleep

**Steamer** · 09-24-2012 12:39 PM

Also, check your NAT for port 80 block on your local IP. Your router. Safe mode for removal of software (show hidden files and folders) and don't forget to clean the registry.

**What** · 09-24-2012 12:53 PM

unfortunatly the download will not commence, it just hangs up loading the page. I finally got the response that the file could not be found by he website so i can't give that a go. I guess its back to reinstalling windows. I already saved my documens and photos to a portable harddrive, any suggestions and anything else i should back up?

---------- Post added at 01:44 PM ---------- Previous post was at 01:40 PM ----------

Originally Posted by Steamer

Also, check your NAT for port 80 block on your local IP. Your router. Safe mode for removal of software (show hidden files and folders) and don't forget to clean the registry.

Ok ill try that, but what is NAT, and how do i clean the registry?

---------- Post added at 01:53 PM ---------- Previous post was at 01:44 PM ----------

UPDATE: I restarted my computer in safemode with networking, and i can use the browsers again, so what does that mean?

**What** · 09-24-2012 01:19 PM

BTW Thank you guys for all the help, i'm a litte out of my element here

**brett friggin favre** · 09-24-2012 01:32 PM

well safe mode just means no drivers other than the bare minimum of what windows needs. w/ networking means it starts the networking drivers as well. if it works in safe mode, then one of the other drivers is somehow interfering with that communication. since it happened after the windows update, the update fucked with some driver somewhere or maybe just confused the shit out of it.

of course, all this most likely extends from that damn windows upgrade. not your fault, just shoddy work by microsoft. not sure whether to advise you to update or roll back your drivers, but one of those 2 might be a fix if no others work.

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