Computer issues

[What]

Ok, so Windows decided to do its selfupdate last night, and now no internet browser functions on my computer, i can still use the internet with things like skype or steam, but can't look at anything through any browser. (using my labtop for this) After having the crack group of IT people here look at it they feel something has gotten corrupted along the way so i need to reinstall windows. The reccomended using the upgrade disk i used to get windows 7 and just re-upgrade but that dont work since windows sees i dont need to upgrade since i already have windows 7.

Any suggestions on a fix before i got through wiping everything for windows? Also if i have to reinstall windows im going to upgrade to the 64 bit, is that gonna give me any noticeable benefits or problems?


Thanks for any help, I know this isn't an IT forum but I know for a fact there be plenty of computer nerds out there.

[::Paper::]

check your internet explorer proxy settings
Step 1
Open Internet Explorer.

Step 2
Click "Tools" and select "Internet Options."

Step 3
Click the "Connections" tab.

Step 4
Click "LAN Settings."

Step 5
Un-check each box next to 1) "Automatically detect settings," 2) "Use automatic configuration script" and 3) "Use a proxy server for your LAN" (these settings do not apply to dial-up or VPN connections).

[ZERO]

Also do you literally mean no internet browsers at all?

What sort of message does it give you when you try to view a website.

Can you ping a website? For example in command prompt try to ping google.com for example.

[brett friggin favre]

the upgrade disk i used to get windows 7


there's your problem. that upgrade...pretty much it just upgrades your annual headache meds cost.

had a similar problem on my home computer which was upgraded, still happens occasionally. winsock reset sometimes works, open up the command prompt (search -> cmd -> right click -> run as admin), type "netsh winsock reset" and i believe you have to restart after that. see if that does anything.

[What]

Also do you literally mean no internet browsers at all?

What sort of message does it give you when you try to view a website.

Can you ping a website? For example in command prompt try to ping google.com for example.

Yeah i can ping stuff and that all looks normal, like i said i can use the internet to update avg, play on steam, talk on skype, but when i open an internet browser it gives me the can't find website message that you would normally get if you had no internet connection.
I reset everything for internet explorer, then it started giving me the orignal problem and the error message "unable ti open search page"

With firefox it just gives me the can't display webpage thing.

I have an upgrade disc to give myself 64 bit windows 7 ultimate so i think im just gonna do that if i can't fix this soon, provide 64 bit isn't a pain in the ass compared to the 32 bit.

[::Paper::]

if its not your proxy and you can ping stuff your screwed reinstall everything

[What]

if its not your proxy and you can ping stuff your screwed reinstall everything

Yeah that was kind of the diagnosis i got from the it guys, just annoying as hell, and any thoughts on 64 bit vs 32 bit windows?

[ZERO]

You want 64 bit but hold on here.

If you are able to get ping responses then your dns should be working.

What occurs when you try to view a website by ip directly?

---------- Post added at 01:24 AM ---------- Previous post was at 01:21 AM ----------

Try this: http://support.microsoft.com/kb/923737

Also what av ect do you have? A corrupt firewall or av suite can cause this problem and is most often the cause.

---------- Post added at 01:28 AM ---------- Previous post was at 01:24 AM ----------

MUT could be messed up so check your size: http://www.dslreports.com/faq/695

---------- Post added at 01:40 AM ---------- Previous post was at 01:28 AM ----------

Also to verify more data lets try to access a website via command prompt directly first enable telnet by:
Control Panel\All Control Panel Items\Programs and Features
Then turn windows features on or off and then click the telnet client so it is enabled (why ms disabled it after vista is to waste our time)

Then do the following in command prompt: telnet ibisgaming.com 80
Next enter: GET /
(DO NOT WORRY IF YOU CAN NOT SEE THE LETTERS WHEN YOU ENTER GET / JUST DO IT AND PRESS ENTER)

The output should look like this:


<html>
<head><title>400 Bad Request</title></head>
<body bgcolor="white">
<center><h1>400 Bad Request</h1></center>
<hr><center>cloudflare-nginx</center>
</body>
</html>


Connection to host lost.

If it does not please post what you get.

[What]

I did the i explorer reset a couple times, no change, have not tried to connect via ip.

I have AVG, i had norton (came with the pc) but have since unistalled it, or at least most of it.

When i type the command you gave, first it said could not connect on port 80, so i left that off, then it stated could not open connection to host.

When i typed get / it told me that this was no recognized as a command.

Also, when i first noticed the issue,i reverted from the updated, and i explorer wored fine, but the stupid thing re-updated itself when it was in sleep mode over night and the option to undo the update was no longer available.




---------- Post added at 01:40 AM ---------- Previous post was at 01:28 AM ----------

Also to verify more data lets try to access a website via command prompt directly first enable telnet by:
Control Panel\All Control Panel Items\Programs and Features
Then turn windows features on or off and then click the telnet client so it is enabled (why ms disabled it after vista is to waste our time)

Then do the following in command prompt: telnet ibisgaming.com 80
Next enter: GET /
(DO NOT WORRY IF YOU CAN NOT SEE THE LETTERS WHEN YOU ENTER GET / JUST DO IT AND PRESS ENTER)


If it does not please post what you get.

[ZERO]

Great we have identified the issue. Port 80 is being blocked likely by a firewall. This issue is known to be caused by default installs of norton that become corrupted. You will likely want to try to run this to see if it fixes it: https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?version=1&product=home&lg=english&ct=united_states&docid=kb20080710133834EN_EndUserProfile_en_us&pvid=f-home

If not try to disable all security programs and see if that works. If it does then reenable them one at a time to identify which one is blocking port 80.


Also fyi, http connections are done via port 80 and your inability to establish connections on that port clearly identifies your problem. All your other services work b/c they do not require the use of port 80.

[What]

Great we have identified the issue. Port 80 is being blocked likely by a firewall. This issue is known to be caused by default installs of norton that become corrupted. You will likely want to try to run this to see if it fixes it: https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?version=1&product=home&lg=english&ct=united_states&docid=kb20080710133834EN_EndUserProfile_en_us&pvid=f-home

If not try to disable all security programs and see if that works. If it does then reenable them one at a time to identify which one is blocking port 80.


Also fyi, http connections are done via port 80 and your inability to establish connections on that port clearly identifies your problem. All your other services work b/c they do not require the use of port 80.

Well that sounds great that it can hopefully be fixed with something other than a complete redo of windows. I thought i had uninstalled norton but there may be something lurking around still, but how can i download the removal tool when i cant get to the webpage? I'm assuming i can save to a usb drive or something,but not quite sure how to do that.

---------- Post added at 03:12 AM ---------- Previous post was at 02:59 AM ----------

I disabled my firewalls, and disabled all add ons and such for i explorer, no change in behavior.

---------- Post added at 03:14 AM ---------- Previous post was at 03:12 AM ----------

Also, im not great with this kind of stuff, i can't find anything with avg that acts as a firewall and while i am unable to delete some of the norton folders, there are nothing in them since i deleted the software, and that was weeks ago this problem didn't occur until last night due to the windows update.

[ZERO]

I do know as a fact that someone with the same problem resolved it by running that removal program. You need to move it over to your other system via a shared network folder or a usb stick or something.

Now I sleep

[Steamer]

Also, check your NAT for port 80 block on your local IP. Your router. Safe mode for removal of software (show hidden files and folders) and don't forget to clean the registry.

[What]

unfortunatly the download will not commence, it just hangs up loading the page. I finally got the response that the file could not be found by he website so i can't give that a go. I guess its back to reinstalling windows. I already saved my documens and photos to a portable harddrive, any suggestions and anything else i should back up?

---------- Post added at 01:44 PM ---------- Previous post was at 01:40 PM ----------


Also, check your NAT for port 80 block on your local IP. Your router. Safe mode for removal of software (show hidden files and folders) and don't forget to clean the registry.

Ok ill try that, but what is NAT, and how do i clean the registry?

---------- Post added at 01:53 PM ---------- Previous post was at 01:44 PM ----------

UPDATE: I restarted my computer in safemode with networking, and i can use the browsers again, so what does that mean?

[What]

BTW Thank you guys for all the help, i'm a litte out of my element here

[brett friggin favre]

well safe mode just means no drivers other than the bare minimum of what windows needs. w/ networking means it starts the networking drivers as well. if it works in safe mode, then one of the other drivers is somehow interfering with that communication. since it happened after the windows update, the update fucked with some driver somewhere or maybe just confused the shit out of it.

of course, all this most likely extends from that damn windows upgrade. not your fault, just shoddy work by microsoft. not sure whether to advise you to update or roll back your drivers, but one of those 2 might be a fix if no others work.

[What]

TA FUCKING DA!

I ran the norton removal thing since i was able to access it in safemode and now im on the internets again!!!!!!!!

THANX ZERO and to a lesser, but still hearty, THANKS to STEAMER, BRETT, and PAPIER MACHE!

woo!:icon_mrgreen:

[ZERO]

Glad to hear it worked b/c I did not want you to need to reformat for something that clearly is not an OS related issue. An OS level problem would just break the internet all together.

Also what is important is that we have all learned something incase anyone runs into this issue again in the future!

[CYBER]

did u try unplugging the printer?

[Steamer]

Cyber, your messed that up, simply check your printer cables.

[CYBER]

Cyber, your messed that up, simply check your printer cables.

meh i always check them... they're usually plugged , so i unplug them. Then i open up teh printer and stick a needle in the colored ink. That sucker can fuck ur machine up if not changed regularly.
Replace the blue one with red, red with green and green with blue, rotate the colors, or else ur screen display will cause issues over time. If you're too lazy to fix this yourself, go to any tech-nerd company near u , like futureshop or bestbuy or wtvr, and ask them to do that for u , they might charge u 60$ though for working hand, just an fyi.

gd luck :)