No I didnt but one bad game =/= equal to treating the customer badly. So ill have to assume they did something management wise that screwed customers over(other then release a bad game) that I have not heard about.
It's always something "management wise" that screws customers over, and considering ESO is fairly recent their name stuck out in my mind. There are plenty of shitty publishers out there. Triple AAA titles are shit.
4) Use admin privileges sparingly and appropriately.